Corporate Social Responsibility

Servest engages in the continuous process of ensuring its people, customers and partners benefit from an integrated approach to managing environmental, health and safety, employee, community and ethical issues completely and transparently.

Empowering employees

All Servest employees are empowered to work in line with each customers own business plans and targets, following the UK and industry regulatory systems for welfare of employees and in harmony with the communities in which they operate.

All the way from its procurement practices to its charity work, they strive to provide a great service for its customers whilst contributing positively to the community.

Supporting a Motivated Workforce

Subscribing to the notion that people are at the heart of any business, as a company Servest strives to be an employer of choice and to support a motivated workforce.

In order to make this possible Servest has a dedicated Learning and Development department that encourages its employees to engage in continuous self-development. The department delivers relevant training to employees across all sectors and levels of the company and runs a number of schemes such as the Future Leader Programme, apprenticeships and the Alchemist Scheme, to equip individuals with the necessary skills to advance in their career.

Working with the Right Partners

Servest’s procurement team are focused on ensuring they purchase ethically and fully review all partners, sub-contractors and suppliers before engaging in business with them. The team work to develop long-term relationships with suppliers to help build the trust they need to make sustained improvements to workers’ conditions and incentivise suppliers by building in compliance to labour standards into their contracts.

Servest subscribes to the Ethical Trading Initiative (ETI) and therefore only trades with companies that abide by its base code. These principles include, providing the minimum wage, standing against forced and child labour, ensuring safe and hygienic working conditions and ensuring no discrimination, harsh or inhumane treatment on employees is practiced.

Servest also employs tactics that in turn support its suppliers and help safeguard working conditions. For example they aim to give suppliers clear and predictable lead times, making it easier for them to ensure its employees work reasonable hours. Moreover, as a minimum they make sure they pay suppliers a price that allows them to pay their workers a wage that they can afford to live on.

Servest has partnered with uniform suppliers to supply durable, ethical and high-quality cleaning uniforms to its employees. All of its branded products are produced in line with the Modern Slavery Act (WRAP) and hold ISO 14001 AND ISO 9001 accreditations, committing it to environmentally friendly practices.

Servest in the Community

Sports clubs

Servest provides kit, financial support and active staff involvement to four junior rugby and football teams in Suffolk, Berkshire and Yorkshire. Support for Ipswich Town’s Under 21 team has seen investment in 3G artificial football pitches, which has given local children the opportunity to play football in safe, secure locations.

Homeless Communities

Working alongside the likes of Birmingham based charity Sifa Fireside, Servest donates and distributes meals to those in need.

Young people and tackling long-term unemployment

Servest partners with clients, local agencies and charities such as Working Links and Remploy on initiatives to remove barriers to work for local people. Focusing especially on those from disadvantaged communities, Servest offer work placements, apprenticeships and work experience programmes with flexible hours to make work accessible for those who may otherwise struggle to gain employment.

Protecting the Environment

Servest are proactively committed to minimising the environmental impacts of its activities, demonstrated in its Environmental Policy.

Reduce, re-use/recover, recycle

Servest are constantly looking at how to minimise any pollution and negative environmental impacts of its activities on the communities in which it works. For example, an initiative that encourages recycling assets such as IT equipment to support third world programs.

Greener and cleaner

Servest has introduced InnuScience products on a growing number of contracts. These products rely on biotechnology, backed by many years of research, that deliver eco-friendly cleaning without compromising performance. These products minimise the ecological footprint the work leaves behind and simultaneously reduces the health and safety risks to the employee using the product.

Reducing carbon emissions

By employing tracking software Servest are able to efficiently plan the movement of vehicles to optimise routes. For example encouraging car sharing and sourcing lower emissions models when replacing fleet vehicles, which saved a total of 106 tonnes of carbon in just one year. Servest procure fuels from BWOC, a wholesaler which shares this approach and is committed to offsetting its residual emissions through their partnership with Forest Carbon Ltd.

Ethical Trading

We have a Code of Conduct on Ethical Trading, which sets out our policy on legislation, child labour, conditions of employment, wages and benefits, health and safety and the environment. The Code of Conduct is currently under review to include our policy on human trafficking.

We undertake all reasonable and practical steps, including supply chains and all client sites carrying out inspections and audits, to ensure that our standards are being implemented throughout the businesses of our suppliers and that local legislation and regulations are complied with. We will assess any instances of non-compliance on a case-by-case basis and will then tailor remedial action appropriately. We will only partner with those who fully comply with this policy or those who are taking verifiable steps towards compliance.

In addition we are conducting a review of internal policies taking into account the new UN Guiding Principles Reporting Framework, the UK Government’s National Action Plan on Human Rights and the Modern Slavery Act.

We plan to publish our statement alongside our Annual Report and Accounts 2016.

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